01 Agreement To These Terms

These Terms of Use and Service Terms (“Terms”) apply to your access to and use of StaticProCoatings.com, related pages, online forms, quote request tools, advertisements, communications, and any services provided by StaticPro Electrostatic Coatings (“StaticPro,” “we,” “our,” or “us”).

By using our website, submitting a form, requesting a quote, booking an appointment, approving an estimate, communicating with us, or purchasing services, you agree to be bound by these Terms, our Privacy Policy, and any written estimate, invoice, work order, proposal, contract, or service agreement provided by StaticPro.

02 Website Use

StaticProCoatings.com is provided for informational, marketing, quote request, and customer communication purposes. You may use this website only for lawful purposes and in accordance with these Terms.

You Agree Not To:

• Use the website for fraudulent, misleading, unlawful, abusive, or harmful activity.
• Attempt to interfere with website security, performance, hosting, forms, tracking, or communication systems.
• Submit false, inaccurate, incomplete, unauthorized, or misleading information.
• Copy, scrape, reproduce, reverse engineer, or misuse website content, code, images, branding, service descriptions, or marketing materials.
• Upload malicious files, viruses, spam, automated scripts, or harmful code.
• Use StaticPro’s name, logo, website content, photos, or marketing materials without written permission.

We may restrict, block, suspend, or terminate access to the website if we believe a user has violated these Terms or attempted to misuse our systems.

03 StaticPro Services

StaticPro provides electrostatic coating, metal refinishing, on-site coating, commercial refinishing, and related preparation, coating, repair, and finishing services. Specific services may vary by project, surface type, coating system, material condition, location, accessibility, schedule, environmental factors, and the approved scope of work.

Service Areas May Include:

• On-site electrostatic coating for metal surfaces, fixtures, railings, doors, frames, equipment, panels, furniture, and specialty items.
• Commercial, industrial, residential, institutional, hospitality, retail, and property management refinishing projects.
• Surface preparation, cleaning, sanding, masking, priming, coating, curing, and finishing work as specified in an approved estimate or work order.
• Project consultation, site review, quote preparation, color guidance, maintenance recommendations, and service planning.

04 Estimates, Quotes & Scope Changes

Quotes, estimates, proposals, and pricing information are based on the information available at the time they are prepared. Pricing may depend on project size, surface condition, coating type, color selection, preparation requirements, access, scheduling, location, labor, materials, equipment, travel, and any special project requirements.

Estimate Policies

• Estimates are not final contracts unless approved in writing by StaticPro and the customer.
• Verbal pricing, website pricing, advertising claims, general price ranges, or preliminary discussions are not binding unless included in a written approved estimate.
• Estimates may expire after the date stated on the estimate, proposal, or invoice.
• Material prices, labor availability, site conditions, project requirements, or customer-requested changes may affect final pricing.
• Any additional work, hidden conditions, repairs, preparation, surface correction, remobilization, special coatings, after-hours work, access complications, or scope changes may require a written change order or revised estimate.

Customer Approval

By approving an estimate, paying a deposit, scheduling service, signing a proposal, or authorizing work by email, text, form submission, or other written communication, you authorize StaticPro to proceed with the approved scope of work and agree to pay all approved charges.

05 Site Conditions & Customer Responsibilities

On-site coating work requires proper access, safe working conditions, reasonable environmental conditions, and cooperation from the customer, property owner, property manager, tenants, staff, vendors, and other trades.

Customer Responsibilities

• Provide safe and legal access to the work area, parking, utilities, water, power, elevators, gates, loading zones, and any required building approvals.
• Remove or protect personal property, valuables, fragile items, vehicles, furniture, equipment, decorations, electronics, and items near the work area unless otherwise agreed in writing.
• Notify StaticPro of known hazards, building rules, restricted areas, asbestos, lead paint, mold, water damage, structural issues, electrical hazards, fire systems, ventilation concerns, or other site risks.
• Secure pets, children, guests, residents, staff, or other individuals away from the work area during preparation, coating, curing, and cleanup.
• Obtain any necessary property owner, association, building management, landlord, tenant, or facility permissions before work begins.
• Ensure that other trades, cleaning crews, construction workers, landscapers, residents, and staff do not interfere with coating areas before, during, or after service.

Delays & Unsafe Conditions

StaticPro may delay, reschedule, suspend, or refuse work if conditions are unsafe, inaccessible, not ready, contaminated, restricted, affected by weather, affected by other trades, or materially different from the conditions represented during the estimate process. Additional fees may apply for delays, remobilization, waiting time, special access, or customer-caused schedule changes.

06 Finish Results, Color & Surface Expectations

StaticPro strives to deliver high-quality electrostatic coating and refinishing results. However, coating outcomes may vary based on surface age, prior coating history, rust, corrosion, dents, scratches, contamination, repairs, substrate condition, environment, humidity, temperature, access, lighting, color selection, and other project-specific factors.

Important Finish Notes

• Electrostatic coating improves appearance and protection but may not remove or hide all dents, scratches, gouges, pits, weld marks, corrosion, texture, previous coating failures, or substrate imperfections.
• Color matches may vary due to lighting, age of surrounding surfaces, prior coatings, fading, batch differences, gloss level, texture, surface profile, digital screen displays, and manufacturer variations.
• Touch-ups, repairs, and refinished areas may not be invisible under all lighting conditions or viewing angles.
• Outdoor surfaces may be affected by UV exposure, weather, moisture, salt air, chemicals, impact, abrasion, and cleaning practices.
• Coating cure times, handling times, and return-to-service times may vary by coating system, temperature, humidity, ventilation, and project conditions.

07 Insurance Policy

StaticPro may maintain business insurance coverage appropriate for its operations, which may include general liability coverage, commercial vehicle coverage, workers’ compensation coverage where applicable, and other insurance coverage depending on business needs, legal requirements, and project requirements.

Certificates of Insurance

• Customers, property managers, associations, commercial facilities, or general contractors may request a Certificate of Insurance before work begins.
• Certificate requests must be made in advance and may require accurate certificate holder information, project location, special wording, or additional insured requirements.
• Special insurance endorsements, additional insured status, waiver of subrogation, primary and noncontributory language, or project-specific insurance requirements may affect pricing, scheduling, or project approval.
• StaticPro reserves the right to decline work if insurance requirements are unreasonable, unavailable, inaccurate, or outside the approved scope.

Insurance Does Not Expand Liability

The existence of insurance does not create additional liability, waive these Terms, guarantee claim approval, or expand StaticPro’s responsibility beyond what is required by the approved written agreement and applicable law. Any claim must follow StaticPro’s claims process and may be subject to review by StaticPro, its insurer, contractors, vendors, advisors, or other relevant parties.

08 Claims, Damage & Incident Reporting

Customers must promptly report any concern, alleged damage, defect, coating issue, property damage, personal property issue, injury, incident, or claim related to StaticPro’s work. Prompt reporting allows StaticPro to inspect the issue, document the condition, preserve evidence, communicate with relevant parties, and determine appropriate next steps.

Claim Submission Requirements

• Claims should be submitted in writing as soon as reasonably possible after discovery.
• The customer should provide the project address, date of service, description of the issue, photos, videos, invoices, repair estimates, witness information, and any relevant documentation.
• The customer must give StaticPro a reasonable opportunity to inspect the alleged issue before repairs, replacement, alteration, cleaning, disposal, or corrective work is performed by others.
• Failure to provide timely notice or a reasonable inspection opportunity may limit or prevent StaticPro’s ability to evaluate or resolve a claim.
• Customers should take reasonable steps to prevent additional damage, misuse, contamination, impact, moisture exposure, tampering, or interference after an issue is discovered.

Claim Review

StaticPro may review claims internally or with insurers, vendors, suppliers, manufacturers, subcontractors, consultants, or other qualified parties. StaticPro may request additional information before determining whether corrective work, partial refund, insurance submission, denial, or another resolution is appropriate.

Excluded Claims

StaticPro is not responsible for pre-existing damage, hidden conditions, unrelated defects, normal wear and tear, misuse, improper cleaning, chemical damage, impact damage, customer negligence, work performed by others, failure to follow care instructions, environmental exposure, building movement, rust migration, moisture intrusion, substrate failure, or issues outside StaticPro’s approved scope of work.

09 Payments, Deposits & Cancellations

Payment terms are controlled by the approved estimate, invoice, proposal, work order, contract, or written agreement. StaticPro may require deposits, progress payments, final payment upon completion, or other payment arrangements depending on project size, materials, scheduling, customer history, and service requirements.

Payment Policies

• Deposits may be required to reserve scheduling, order materials, prepare labor, or begin project coordination.
• Invoices are due according to the payment terms stated on the invoice or written agreement.
• Late payments may result in service delays, collection activity, late fees, finance charges, suspension of work, or additional administrative costs where permitted by law and written agreement.
• Returned payments, chargebacks, failed transactions, or disputed payments may result in additional fees, service suspension, or collection action.
• Customer-requested changes, hidden conditions, additional work, remobilization, after-hours work, emergency scheduling, or special access may require additional charges.

Cancellations & Rescheduling

Customers should provide as much notice as possible for cancellations or rescheduling requests. StaticPro may charge cancellation, rescheduling, remobilization, restocking, material, administrative, or lost scheduling fees when a customer cancels, postpones, restricts access, is not ready for service, or materially changes the approved scope after scheduling or material preparation has begun.

Refunds

Refund eligibility depends on the project status, deposit terms, materials ordered, labor scheduled, work completed, administrative time, cancellation timing, and the written agreement. Deposits may be non-refundable once project coordination, scheduling, labor allocation, ordering, custom color matching, special materials, or preparation has started.

10 Warranty & Maintenance Policy

Any warranty offered by StaticPro must be stated in writing in the approved estimate, invoice, proposal, work order, contract, or written warranty document. If no written warranty is provided, services are provided without any express warranty beyond what is required by applicable law.

Warranty Limitations

• Warranty coverage, if any, applies only to the specific work performed by StaticPro and only for the timeframe stated in writing.
• Warranty coverage does not apply to pre-existing conditions, hidden defects, rust, corrosion, moisture intrusion, substrate failure, structural movement, impact, abrasion, vandalism, misuse, improper cleaning, harsh chemicals, pressure washing damage, customer negligence, normal wear, or work performed by others.
• Warranty coverage may be void if the coated surface is modified, repaired, cleaned improperly, exposed to prohibited chemicals, physically damaged, neglected, or used before the recommended cure time.
• StaticPro’s warranty responsibility, if any, may be limited to inspection, repair, touch-up, recoating, or another remedy selected by StaticPro.
• Color fading, gloss reduction, surface wear, scratches, environmental exposure, and maintenance-related deterioration may not be covered unless specifically included in writing.

Maintenance Responsibility

Customers are responsible for proper care and maintenance of coated surfaces after service. StaticPro may provide care recommendations, but the customer remains responsible for cleaning methods, chemical exposure, use conditions, impact prevention, and ongoing maintenance.

11 Communications, Calls, Texts & Marketing

By providing your contact information to StaticPro, you authorize StaticPro to contact you regarding quote requests, appointment scheduling, service updates, customer support, invoices, follow-ups, marketing, promotions, review requests, and related business communications.

Email, Phone & SMS

• StaticPro may contact you by phone, email, text message, voicemail, website form, CRM system, scheduling tool, or similar communication method.
• Marketing messages may include promotional offers, service reminders, educational content, follow-up messages, and company updates.
• Message frequency may vary. Message and data rates may apply.
• You may opt out of marketing texts by replying STOP, and you may request help by replying HELP or contacting StaticPro directly.
• Consent to marketing text messages is not a condition of purchase.
• Opting out of marketing messages does not prevent StaticPro from sending service-related, transactional, legal, appointment, quote, invoice, safety, or customer support communications.

Call Recording & Documentation

StaticPro may document communications, call notes, text messages, emails, estimate approvals, customer instructions, service requests, and project records for quality, training, dispute resolution, legal, insurance, operational, and customer service purposes. Where call recording is used, StaticPro will follow applicable notice and consent requirements.

Truthful Marketing

StaticPro intends for its advertising, website content, service descriptions, and marketing materials to be truthful, professional, and reasonably supported. However, website content is general and should not be interpreted as a guarantee of specific results, pricing, timelines, coating performance, color match, finish quality, availability, or project eligibility.

12 Photos, Videos, Reviews & Project Media

StaticPro may photograph or record project areas, surfaces, site conditions, before-and-after results, damage, coating progress, completed work, and related details for documentation, quality control, training, insurance, dispute resolution, marketing, portfolio, website, and social media purposes.

Project Media Policy

• StaticPro will make reasonable efforts to avoid publishing private, sensitive, confidential, or personally identifying information without permission.
• Customers should notify StaticPro in writing before work begins if project photos, property images, or completed work should not be used for marketing or portfolio purposes.
• Reviews, testimonials, comments, direct messages, tags, shares, or public social media interactions may be used or referenced in marketing unless prohibited by law or written agreement.
• StaticPro may remove, blur, crop, edit, or modify media for privacy, branding, design, or marketing purposes.

13 Intellectual Property

All website content, branding, logos, graphics, design, copy, layouts, icons, photos, videos, service descriptions, code, downloads, and marketing materials on StaticProCoatings.com are owned by or licensed to StaticPro unless otherwise stated.

• You may not copy, reproduce, distribute, modify, publish, display, sell, license, or exploit StaticPro content without written permission.
• You may not use StaticPro’s name, logo, photos, designs, service descriptions, or marketing content in a misleading, competitive, defamatory, or unauthorized way.
• Submitting project information, photos, reviews, or comments to StaticPro grants StaticPro permission to use that content for legitimate business purposes, subject to applicable law and our Privacy Policy.

14 Third-Party Links, Tools & Vendors

Our website, forms, ads, emails, or communications may link to or use third-party services, including hosting providers, analytics tools, advertising platforms, payment processors, scheduling tools, CRM systems, phone systems, email platforms, social media platforms, review platforms, maps, and other vendors.

StaticPro is not responsible for third-party websites, platforms, policies, outages, data practices, terms, security, content, fees, or performance. Your use of third-party services may be governed by their own terms and privacy policies.

15 Disclaimers & Limitation of Liability

The website and its content are provided for general informational and marketing purposes. StaticPro does not guarantee that the website will be uninterrupted, error-free, secure, current, complete, or free from harmful components.

Service Disclaimers

• StaticPro does not guarantee that every surface, property, project, coating system, color, or finish request is suitable for electrostatic coating.
• StaticPro does not guarantee a perfect, permanent, factory-original, defect-free, or maintenance-free finish unless specifically stated in writing.
• StaticPro is not responsible for customer expectations that are not included in the approved written scope of work.
• StaticPro is not responsible for delays caused by weather, unsafe conditions, supply issues, access restrictions, other trades, customer delays, emergencies, force majeure events, labor limitations, equipment issues, or events outside StaticPro’s reasonable control.

Liability Limitation

To the fullest extent permitted by law, StaticPro shall not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages arising from website use, communications, estimates, services, delays, coating results, property conditions, or disputes.

To the fullest extent permitted by law, StaticPro’s total liability for any claim related to services shall not exceed the amount paid by the customer to StaticPro for the specific service giving rise to the claim, unless a different limitation is required by applicable law or a signed written agreement.

16 Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless StaticPro, its owners, employees, contractors, vendors, affiliates, insurers, and representatives from and against claims, damages, losses, liabilities, costs, expenses, and attorney’s fees arising from:

• Your misuse of the website or violation of these Terms.
• False, inaccurate, incomplete, or unauthorized information you provide.
• Unsafe site conditions, undisclosed hazards, restricted access, or customer-controlled conditions.
• Work, damage, interference, contamination, or delays caused by other contractors, vendors, tenants, staff, residents, visitors, pets, or third parties.
• Your failure to follow maintenance, cure time, cleaning, handling, safety, access, or preparation instructions.
• Your violation of any law, regulation, association rule, lease, building policy, or third-party right.

17 Disputes, Governing Law & Venue

If a dispute arises, customers agree to first contact StaticPro in writing and provide a reasonable opportunity to review and resolve the issue. Good-faith communication often allows service concerns, billing questions, warranty issues, or claims to be resolved efficiently.

Governing Law

These Terms and any dispute related to the website, communications, estimates, services, payments, claims, or business relationship with StaticPro shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles, unless otherwise required by applicable law or a signed written agreement.

Venue

Unless otherwise required by law or a signed written agreement, any legal action shall be brought in the appropriate state or federal courts located in [Insert County, State], and the parties consent to personal jurisdiction and venue in those courts.

Attorney’s Fees & Collection Costs

Where permitted by law and written agreement, the prevailing party in a dispute may be entitled to recover reasonable attorney’s fees, court costs, collection fees, expert fees, and other costs incurred in enforcing these Terms, collecting unpaid amounts, or defending against claims.

18 Force Majeure

StaticPro shall not be responsible for delays, nonperformance, or increased costs caused by circumstances outside its reasonable control, including severe weather, hurricanes, storms, flooding, fire, labor shortages, material shortages, supplier delays, transportation issues, government actions, emergencies, power outages, equipment failure, illness, unsafe site conditions, civil unrest, acts of God, or other events beyond StaticPro’s reasonable control.

19 Updates To These Terms

StaticPro may update these Terms from time to time. When updates are made, the “Last Updated” date will be revised. Continued use of the website, continued communication with StaticPro, or continued purchase of services after updates are posted means you acknowledge the updated Terms.